Online therapy in Australia
Telehealth Therapy
and Online Psychology
See a psychologist or counsellor from anywhere in Australia. The Medicare rebate is the same for online sessions. No commute, no waiting room.
Free to search. No account needed.
Why Australians choose online therapy
Telehealth is not a compromise. For many people it is the better option.
Access from anywhere in Australia
Rural, regional or interstate? Telehealth removes the barrier of distance. See a specialist in another city without leaving home.
Same Medicare rebate
In 2026, the Medicare rebate for a telehealth session is identical to an in-person session. Use your Mental Health Care Plan for online appointments.
No travel time
A telehealth session fits into a lunch break. No commute, no parking, no waiting room. More flexibility means fewer cancelled appointments.
Private and secure
Most therapists use clinical-grade encrypted video platforms, not general tools like Zoom or Skype. Your session stays private.
Low tech barrier
You only need a smartphone, tablet or computer with a camera and internet connection. Your therapist will send you a secure link.
Familiar environment
Many people feel more relaxed opening up from their own home. Being in a familiar space can make it easier to have honest conversations.
Telehealth vs in-person therapy
Research shows both formats are equally effective for most concerns. The right choice depends on your situation.
| Feature | Telehealth (online) | In-person (clinic) |
|---|---|---|
| Medicare rebate | Identical to in-person | Standard rate |
| Travel required | No | Yes |
| Waiting room | No | Yes |
| Technology needed | Camera and internet | None |
| Privacy | High (no public space) | Moderate |
| Effectiveness | Equivalent for most conditions | Equivalent for most conditions |
| Best when | Travel is difficult, schedule is busy, or you prefer home | You prefer in-clinic setting or privacy at home is limited |
When in-person might be better
Telehealth is highly effective, but in-person therapy may be the better choice if:
- →You do not have a private space at home (thin walls, housemates, children)
- →The physical act of "going somewhere" helps you mentally separate therapy from home life
- →You are working through severe trauma where your therapist needs to closely observe nonverbal responses
- →Your therapist uses physical tools (sandtray, movement, art therapy)
Many practitioners offer hybrid care, alternating between in-person and telehealth depending on your schedule. Use the session format filter in our directory to find practitioners who offer both.
Ready to search for an online provider?
Filter by telehealth availability, specialty, Medicare and bulk billing. See psychologists and counsellors available online anywhere in Australia.
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From our blog
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Telehealth vs in-person therapy: which is right for you?
Research, practical tips, and a framework to help you choose the format that fits your life.
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Your first therapy session: what to expect
What happens in a first session, what the therapist is assessing, and how to prepare.
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8 signs it might be time to talk to someone
Not sure if your struggles are "serious enough" for therapy? These signs suggest it is time.
Frequently asked questions
What technology do I need for telehealth therapy?
You need a smartphone, tablet, or computer with a camera, microphone and stable internet connection. Most therapists use a secure clinical-grade video platform and will send you a link before the session. No software installation is usually required.
Can I do telehealth from my car?
Yes, provided you are safely parked and have total privacy. Many people use their car as a quiet, private space for telehealth sessions.
What if the internet drops out during a session?
Your therapist will have a backup plan, typically finishing the session as a standard phone call. Exchange phone numbers at the start of the session so you are prepared.
Can I do a mix of telehealth and in-person sessions?
Yes. Many practitioners offer hybrid care, where you see them in person occasionally and online at other times. This is increasingly common and covered by your Mental Health Care Plan in the same way.
Is telehealth suitable for children or adolescents?
Many psychologists and counsellors offer telehealth for young people. Effectiveness varies by age and presenting concern. A practitioner experienced in working with young people online can advise whether it is appropriate for your child.
Can I see a psychologist in a different state via telehealth?
Yes. AHPRA-registered psychologists can provide telehealth services to clients anywhere in Australia regardless of which state the practitioner or client is based in. This significantly widens your choice of provider.
Is the Medicare rebate the same for phone therapy (not video)?
In some cases yes, but eligibility depends on your GP referral and the specific Medicare item number used. Video (telehealth) is more commonly covered. Confirm with your practitioner before booking a phone-only session.
Do I need a Mental Health Care Plan for telehealth?
You need a Mental Health Care Plan from your GP to access the Medicare rebate for any psychology sessions, whether telehealth or in-person. Without a plan, you pay the full fee. See our guide to getting a Mental Health Care Plan.
Mental Health Directory is a directory service, not a healthcare provider. Information on this page is general in nature and does not constitute medical advice. If you need immediate support, please contact Lifeline on 13 11 14 or call 000 in an emergency.
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